We would like you to read these general terms of conditions (“Terms of Use” / “Terms of Service” / “Terms”) carefully before you use our platform or any of its services (“Services”). These Terms are legally binding and govern the use of our website, our mobile application, our API and other properties collectively called as the “Qrologic Platform” or “Platform” created by Qrologic India Limited, a company incorporated under the laws of India, b2b.qrologic.in

These Terms are a binding agreement between you and Qrologic.

• 01. These Terms are in addition to and not in derogation of any other terms stipulated by Qrologic from time to time. In case of any conflict between these Terms and such other terms, these Terms will prevail.

• 02. Throughout this document, we use the terms “we” and “our” to refer to Qrologic and the terms “you” and “your” to refer to you, the User of the Platform. Both Qrologic and the User are collectively referred to as “Parties” and singularly referred to as “Party' '.

• 03. We may revise these Terms, update the Platform and modify the Services at any time to improve your experience on our Platform and on account of changes in Applicable Law. If you do not agree with any change made by us, you have the option to stop using our Services. These Terms refer to and include our Privacy Policy.

Confidential Information

Any alleged forgery of the User’s account, card or other details pertaining to the transaction; any charge/debit made on the account or card that has been listed as a hot listed card or otherwise listed on the card association warning bulletins;

Duplicate processing of the transaction;

Any amount required to be refunded due to, denial of a transaction by the User / valid card holder as wrongly charged payment / extra payments and/or due to the fraudulent use/misuse of the personal and financial information of the Service Provider’s User by any unauthorized person and / or any other reason as required / approved by the concerned banks, as the case may be.

SECURITY OF ACCOUNT

Users’ mobile number and email identifies a Users’ account with AEPS through which AEPS services are dispensed (“Account”). Qrologic encourages Users to choose a strong password to protect their Account. It is advised that Users do not share their password with anyone or write it down. Neither Qrologic nor its Service Providers, under any circumstances, will ever ask for a User's Account password or any other confidential information. If a User has any reason to believe that his Account is no longer secure, then the User shall immediately change the Account password and indemnify AEPS from any liabilities that may arise from the misuse of such User’s Account.

THIRD-PARTY SITES, PRODUCTS, AND SERVICES

websites or services solely for the Users’ convenience (“Reference Sites”). Multi Recharge software does n

Multi Recharge software’s services and/or the Site may include links or references to other ot endorse any such Reference Sites or the information, materials, products, or services contained on or accessible through Reference Sites.

Correspondence or business dealings between Users and concerned Reference Sites are solely between such User and the concerned Reference Site. Access and use of Reference Sites, including the information, materials, products, and services on or available through Reference Sites are solely at the concerned User’s own risk.

Our Services

Multi Recharge software Services:-

• 01. AEPS

• 02. Bharat Bill Payment System

• 03. DMT-imps NEFT

• 04. PAN CARD

• 05. UPI PAYMENT COLLECTION

FRAUDULENT TRANSACTIONS

If Qrologic is intimated, by the bank, that a customer has reported an unauthorized debit/chargeback of the customer’s Payment Instrument (“Fraudulent Transaction”), the User shall be notified by Qrologic. The User shall be entitled to furnish documents and information about the Transaction associated with the Chargeback within one (1) day (or such other period specified by the bank).

The bank is not satisfied with the Chargeback documents furnished by the User, then the bank shall be entitled to order the Qrologic to effect a reversal of the debit of the Chargeback Amount associated with the Chargeback such that the said chargeback amount is credited to the customer’s Payment Instrument.

Qrologic shall also be entitled to suspend the settlement of the amount under dispute or hold the value of the transaction under dispute from following the settlement of the transaction during the pendency of inquiries, investigations, and resolution thereof by the Service Providers to the User.

Under clause 1.8 (ii) above, if the amount in respect of the Fraudulent Transaction has already been settled to the User, any dispute arising about the said Fraudulent Transaction shall be resolved by the notifications, circulars, and guidelines issued by the regulators or Service Providers in this regard from time to time.